Return and refund policy

Last updated: February 10, 2026

This Return & Refund Policy applies to all products purchased through zipon.shop. We are committed to ensuring your satisfaction with every purchase of our high-quality tablet stands.

1. Return Window

We accept returns within 30 days of the delivery date. If 30 days have passed since your order was delivered to your location in New Zealand, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition that you received it, unworn or unused, with all original tags, and in its original packaging.
  • You must provide a receipt or proof of purchase.

Non-returnable items:

  • Gift cards.
  • Personalized or custom-made tablet stands.

Items sent back to us without first requesting a return will not be accepted.

3. Return Process

To start a return, please contact our support team:

  • Email: support@zipon.shop
  • Phone: +1 425 907 5186

Step 1: Contact our support team with your order number and reason for return.

Step 2: If your return is accepted, we will send you instructions on how and where to send your package.

Step 3: Pack the items securely to prevent damage during international transit and follow the provided return instructions.

4. Return Shipping Fee

  • Defective/Damaged Products: If the product is incorrect, damaged by the carrier, or defective in another way, we will cover the return shipping cost.
  • Customer Remorse: If you purchased the wrong product, or you no longer want the item, we will cover the return shipping cost (Free Returns).
  • Restocking Fee: We do not charge a restocking fee on returns.

5. Return Address

Please do not send your purchase back to the manufacturer. Returns should be sent to our business office at:

4122 212th St SW Apt A203, Mountlake Terrace, WA 98043-3500, USA

6. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. As transactions are processed in USD, please allow extra time for your New Zealand bank to process and post the refund in your local currency.

7. Exchanges

The fastest way to ensure you get the product you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • Email: support@zipon.shop
  • Phone: +1 425 907 5186
  • Address: 4122 212th St SW Apt A203, Mountlake Terrace, WA 98043-3500, USA